60-day Guarantee
This guarantee does not apply to 30-day free trial subscriptions.
30-Day Free Trial
For 12-month subscriptions, your credit card won’t be charged for the first 30 days. If you’d like to return the products for any reason within this 30-day period, you can initiate a return order and send them back. If the products are returned, your card will not be charged. Please note that in this case, you won’t be eligible for the 60-day guarantee. The 60-day guarantee applies only to one-time orders or monthly subscriptions.
60-Day Guarantee
If you’re not entirely satisfied, for any reason, after using Ao Skincare products (for up to two months), simply contact us to receive a prompt refund. Conditions apply.
Ao Skincare is designed to work together so that you can gain maximum benefit from the range. Because of this, the Money-Back Guarantee is not for individual products.
If after using Ao products you are not satisfied for any reason, email onlinestore@aoskincare.com within 60 days of the date of purchase. We will supply you with an authorization number for you to include when you ship the bottles or tubes back to us.
You must ship the bottles or tubes back to us using a tracked shipping service within 1 month of receiving the authorization number. Once the bottles or tubes arrive, you will be refunded the full price of your purchase, LESS a $30 administration cost, to the credit card, used to purchase the goods. Please allow 20 working days to receive the refund.
The Money Back Guarantee is only valid for online purchases of Ao Skincare via www.aoskincare.com. If you have purchased the products from a retailer, salon, spa or another website, you will be subject to their returns policy.
This guarantee is in addition to and does not replace your statutory rights and protections. No responsibility will be accepted by Ao Skincare for late, lost, incomplete, misdirected, delayed, incomplete, inaccurate or illegible refund claims due to error, omission, tampering, theft, destruction or otherwise.
Ao Skincare reserves the right to, in its sole discretion, disqualify any refund claim that we have reason to believe does not comply with the Terms and Conditions and/or verify the validity of all claimants, as it deems necessary. Ao Skincare’s decision on all matters is final and no correspondence will be entered into. Directors, management and employees (and their immediate families) of Ao Skincare, Distil Skincare LLC, its agencies and companies associated with Ao Skincare are ineligible to apply for a refund. Immediate family is any of the following: spouse, ex-spouse, de-facto spouse, child or step-child, parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister, or first cousin.
If you have any refund concerns or queries, please contact onlinestore@aoskincare.com. Ao Skincare’s Money-Back Guarantee is only valid on the first order and is invalid for subsequent purchases.
For information on all Ao Skincare products, please visit www.aoskincare.com.
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